"Frequently Asked Questions"

Q. What number do I call if I need assistance or to order Marketing Materials?

A. Call the Agent Support hotline at 1-800-557-4029 for assistance and to order Global Connection Point-of-Sale materials.

Q. How do I become an agent?

A. The following questions must be answered:

Do you have a place of business? The location(s)?
Do you have Internet Access?

(If you answer “Yes” to these questions, a Sales Manager will contact you for more information)

Q. What if a customer requests a refund?

A. Inform customers that an agent only accepts payments and is NOT authorized to give refunds. Advise the customer to contact Global Connection directly at 800-373-9091 to obtain the amount due.

Q. What if customers do not have their bill with them and are unsure of the amount to pay?

A. If balance is unknown, direct customers to the nearest pay phone and call 800-373-9091 to obtain the amount due.

Q. What promotions/prices are you offering?

A. Our promotion varies by state and provider. You can go onto the website page under Promotions to find out our current promotions and offers.

Q. What number should customers call for assistance?

A. Customers can reach the Customer Service hotline at 800-373-9091.