Terms & Conditions

Customer Service Agreement

This Customer Service Agreement (“Agreement”) specifies the terms and conditions under which Global Connection Inc. of America (“GCIA”) will activate prepaid local residential telephone service (“Service’). By purchasing or activating this Service, you, the customer (“Customer’) agree to the terms and conditions of this Agreement.

SCOPE OF SERVICE: The Service allows the Customer to make and receive unlimited local home telephone calls. The Service does not include or authorize outbound 1+ long distance, inbound collect calls, third-party calls, directory assistance, or operator services. If unauthorized charges are incurred, the charges will be billed to the Customer’s account.

ACTIVATION: GCIA will activate service at the network interface jack of the service address the Customer provides for activation.  New wiring beyond the network interface jack or repairs needed for the inside wiring of the Customer’s residence are the Customer’s responsibility.  GCIA is not liable for any delays or failure on the part of any local telephone service provider to process orders for Service.  Service usually begins within seven (7) business days after the Service activation information is provided to GCIA.

INITIAL SERVICE PERIOD: The initial Service period under this Agreement shall be for a term of 25 days.

RENEWAL OF SERVICE: Service beyond the initial service period will extend from the end of the previous Service period (“Service End Date”) for a period of one month.

FEES FOR SERVICE: The Customer agrees to pay an activation fee and/or processing fee as part of the first month’s Service. The Customer agrees to pay the monthly service charge including applicable taxes, fees and surcharges plus charges for any optional features ordered.  If optional features are added after the initial Service activation, the Customer agrees to pay additional fees to activate such features including the Service period charges for those features. Additional lines are billed as a separate monthly charge including applicable taxes, fees and surcharges. Service charges, taxes, fees and surcharges vary by Service location and underlying carrier. 

BILL DUE DATE:  The Bill Due Date for each subsequent month of service will be five (5) days prior to the Service End Date of the current Service Period.

PAYMENT FOR PREPAID SERVICE: GCIA will invoice the Customer for Service renewal approximately 18 days before Service End Date.  Payment MUST be made in full by the Bill Due Date – REGARDLESS OF WHETER YOU RECEIVE A BILL.   If the invoice is not paid by the Bill Due Date, the Customer agrees to pay a ten dollar ($10.00) late fee or the maximum amount allowable by law. If the total invoice amount is not paid ten (10) days after the Bill Due Date, Service will be disconnected. To reconnect service, the Customer agrees to pay a reconnection fee, late fee and the invoice amount to restore Service.

LIFELINE MONTHLY PRICING: To qualify for Lifeline pricing, the customer must meet the State and/or Federal eligibility requirements and agree to provide proper documentation as required. Customers will not be connected without applicable documentation.  More information is available at www.lifeline.gov.

LINK-UP AMERICA:  Customers are eligible to receive one (1) Link-Up America installation credit per lifetime, per address.  GCIA will not provide multiple Link-Up credits to the same customer at the same address.  Customers found to request multiple Link-Up credits from GCIA will be responsible for paying the credited portion of the activation fee prior to the initiation of service.

INSIDE WIRE MAINTENANCE PLAN: The Inside Wire Maintenance Plan (“Plan”) is an optional service that is not required for the customer to continue with the Service.  The Plan becomes effective thirty (30) days after the customer enrolls and pays for the plan and the customer is responsible for paying any maintenance fees that are incurred within thirty (30) days of enrollment and payment for the Plan.  Complete Plan Terms and Conditions are available at www.connectwithglobal.com.

LONG DISTANCE: The customer may elect to purchase prepaid long distance credits (“LD Credits”) from GCIA and/or Service which includes LD Credits.  In either case, LD Credits are non-refundable and may not be accessed on or after the customer’s Service End Date.  The customer must dial a local access code to reach the long distance network.   Customers who dial a toll-free access code may be charged additional LD Credits to complete their call.  The customer may only access their LD Credits from their home Service address when their account is not in a past due condition.  GCIA at its sole discretion may elect to apply LD Credits to a past due Service balance.  Complete LD Credits Terms and Conditions are available at www.connectwithglobal.com.

REFUNDS: GCIA will issue a refund if GCIA is not able to provide service to the Customer.  If Service is not working due to an inside wiring problem or repair issue, the activation fee, processing fee, and monthly service fee including applicable taxes and fees plus any optional feature charges for Service is nonrefundable. Refunds will not be issued for early termination of Service.

INDEMNIFICATION AND COST OF COLLECTION: The Customer agrees to indemnify, defend, save and hold GCIA harmless and free from any and all claims, liability and expenses arising from the provision of telephone service under this Agreement, including but not limited to the cost of defense and attorney’s fee and the expense of litigation. The Customer also agrees to pay any attorney’s fees and court costs reasonably incurred by GCIA to collect amounts due from the Customer.

LIMITATION OF LIABILITY: Neither the Customer nor GCIA shall be liable to the other for any special, indirect, incidental or consequential damages of the other arising in connection with this Agreement.