Global Connection

A. Global Connection is licensed to provide Prepaid Home Phone Service in 30 states. Click HERE for a map of our service areas. Global Connection provides service through several local phone companies, including AT&T (formerly Bell South, SBC and Ameritech), Verizon, Embarq (formerly Sprint), Windstream (formerly Alltel), Qwest and Frontier. Contact Customer Service for availability for your home address.

A. In most cases, Yes – if you are not moving and are only changing providers. Contact Customer Service for verification of number retention.

A. Pricing depends upon three variables: Features, State of Service, and your local phone company. Lifeline qualified customers receive an additional discount on monthly service costs. For accurate pricing, please contact Customer Service. See below for Lifeline eligibility.

A. Global Connection provides several bundled plans which provide the most popular calling features: Caller ID and Call Waiting. Additional features can be added for a small monthly fee. Call Customer Service to find out what features are available in your service area.

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A. You can activate Global Connection Home Phone by contacting Customer Service or visiting one of our thousands of retail locations across our service area. Our larger distribution partners include:

A. Link Up support reduces the one-time cost associated with initiating telephone service and line extension to the consumer's residence. Eligible consumers also qualify for a deferred payment schedule for any remaining costs of up to $200. Link Up discounts reduce the cost of either wireline or wireless service, but do not offset the cost of purchasing a wireless phone. Link Up does not cover the cost of wiring inside a home. A consumer may only receive the Link Up discount once, unless that consumer moves to a new residence-consecutive discounts at the same address are not allowed.

A. Consumers qualifying for Link Up support are eligible to save 50 percent on installation fees, up to $30.

A. Lifeline support lowers the cost of basic, monthly local telephone service. An eligible customer may receive the Lifeline discount on either a wireline or wireless connection, but the discount is available for only one telephone connection per household. Lifeline does not apply to taxes, surcharges, and mileage charges.

A. Lifeline - If you qualify for this program, Lifeline can save up to $13.50 on your phone bill, depending on what state you live in and which phone company in your area provides this program. To determine the discount for your state, please contact Customer Service.

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A. Lifeline eligibility requirements vary from state to state. Some states have broader categories for eligibility so that more people will qualify while others impose stricter standards for Lifeline eligibility. Many states utilize the Federal eligibility requirements in part or whole so it is important to contact Customer Service to confirm availability and eligibility.

The Federal eligibility requirements for Lifeline determine a person is eligible if he or she receives one of the following:

In addition, a consumer may be eligible if his or her household income is at or below 135% of the federal poverty guidelines. If you qualify for Lifeline based on the income guidelines, you will be asked to provide current documentation that shows your household income.

For household income to be at or below 135% of the Federal Poverty Guidelines, total income for the household must not be more than the following:

Number of People In Your Household	Lower 48 / DC	Hawaii	Alaska
1	$14,621	$16,821	$18,266
2	$19,670	$22,626	$24,584
3	$24,719	$28,431	$30,902
4	$29,768	$34,236	$37,220
5	$34,817	$40,041	$43,538
6	$39,866	$45,846	$49,856
7	$44,915	$51,651	$56,174
8	$49,964	$57,456	$62,492

These income levels are based on January, 2010, data from the Department of Health and Human Services (HHS). For each additional person in the household beyond eight, add the following dollar amounts to the income eligibility requirements: $5,049 for persons living in the Lower 48 and D.C., $6,318 for Alaska, and $5,805 for Hawaii.

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LONG DISTANCE

Q. Does home phone service include domestic long distance?

A. Several Global Connection plans include bundled long distance minutes as part of the package. Minutes allowed each month depend upon the package selected. Contact Customer Service for specific long distance bundling options as well as for pricing options for your area and local provider.

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Q. Can I make International Calls with my long distance minutes?

A. Yes. Contact Customer Service for International long distance pricing.

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Q. Do my minutes “roll over” from month to month?

A. No. Plan minutes do not roll over and unused minutes expire at the end of your billing cycle.

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Q. Can I add more long distance minutes to my Home Phone Service plan?

A. Yes. At any time, you can contact Customer Service to add long distance minutes to an existing plan. As a prepaid service, long distance minutes will not be activated until payment confirmation has been received by Global Connection.

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Q. How do I use the long distance?

A. Before a customer can use their long distance they have to:

Dial the LOCAL long distance access number that we have provided for your area
After dialing the access number, you dial 1, the area code, and phone number that you wish to dial out
Then press the pound (#) sign.

INTERNET

Q. What Internet options does Global Connection provide?

A. Global Connection provides prepaid High Speed Dial-up Internet service. This service operates over your Global Connection provided local home phone line.

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Q. How much does High Speed Dial-up Internet cost?

A. The monthly cost for High Speed Dial-up Internet is $15. There is a one time $10 technical setup fee for initial activation. The first month’s service is prorated from the date the service is connected.

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Q. What features are included to Internet customers?

A. Internet Customers receive:

Accelerated Access (up to 5x faster than normal dial-up)
Personalized Email (up to 5 email addresses)
No Software Required
Free 24/7 Support
50,000+ Local Access Numbers
Bilingual Support
No Contract

Q. Is there special software required?

A. No. Global Connection High Speed Dial-up Internet using your existing computer software (see system requirements below) and requires no special installation or downloads.

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Q. What are the requirements to use Global Connection High Speed Dial-up Internet service?

A. High Speed Dial up Internet can only be added to a new or existing Global Connection Home Phone Line. At this time, only Global Connection Home Phone customers (new or existing) can add High Speed Dial up Internet. In addition, to use the service, you must have the following:

Global Connection Home Phone Service
A Personal Computer or Macintosh
PC Operating System must be Windows 95 or Higher; Macintosh OS must be OS 9 or higher
A 56Kb Modem (internal or external)
Access to an available phone wall jack and phone wire to connect PC/Mac to wall jack

Q. How do I access my email?

A. Email can be accessed through any email client, including Microsoft Outlook, Outlook Express or Apple Mail. Or you can access our ISP portal at: www.gcisp.net. For additional information regarding Dial-up support, click here.

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CUSTOMER SERVICE

Q. How long does it take for service to be activated?

A. Service will be activated after Global Connection notifies the exchange carrier in the customers’ area. Service usually begins within 1-7 business days (excluding weekends and holidays) after the service activation information is provided.

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Q. What if I don’t have a dial tone on my phone?

A. Follow the steps of the “Unplug Test”.

Unplug your phone and wait for 30 minutes
After 30 minutes you plug each phone line in one at a time
If you still do not hear a dial tone, call our Customer Service, from another phone, at 1-877-511-3009

Q. Can I change my home phone service features?

A. Yes, you can change your package by upgrading and downgrading your services. The processing fee is $30 and must be prepaid. There are some restrictions to the types of features according to your area.

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Q. What is an inside wire maintenance plan?

A. To protect your telephone service, we added an Inside Wire Maintenance Plan to our many service offerings. There is no charge to add the maintenance plan at the time of connection and you will be billed a monthly rate for the plan according to your area. After the service has been connected, there will be a change order fee to add the maintenance plan and you will be billed a monthly rate for the plan according to your area. With this plan, if you have any type of telephone problems in the future, we will dispatch an experienced professional technician to your home to repair your line.

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Q. Can I fax from my home with Global Connection?

A. Yes, you can fax from your home, but only to local fax numbers.

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BILL PAYMENT

Q. How can I pay my bill?

A. Bill payment can be made at any of our authorized payment centers or to Global Connection directly. To find the nearest payment center, contact Customer Service. Click here to see our national distribution partners that operate in your state.

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Q. When is my bill due each month?

A. Your bill due date will be 25 days from the date of service connection and due on that date each month.

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Q. When is my bill considered late?

A. Your bill is late if we have not received a payment 5 days after your bill due date. A late fee of $10 will be applied on the 6th calendar day after the due date and appear on your next bill.

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Q. What happens if I fail to pay my bill?

A. If the total bill amount is not paid within 5 days after the bill due date, service will be disconnected.

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Q. If my service has been disconnected, how do I reconnect my service?

A. Call Customer Service for assistance to reconnect your home phone service. A reconnection fee, in addition to past due charges is required to be paid before service is reconnected and it could take 1-7 business days (excluding weekends and holidays) to be reconnected.

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Q. Can I change my bill due date?

A. Yes, you can change your bill due date. Any additional days will be prorated per day.

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CONTACT

Hours of Operation	Mon. – Fri. 8:30 am – 7:00 pm EST Sat. – 10:00 am – 2:00 pm EST
Customer Service Hotline	877-511-3009
Mailing Address	P.O. Box 48269 Atlanta, GA 30362
Fax Number	678-966-8450
Customer Inquiry Email	customerinquiry@connectwithglobal.com

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FAQ

"Frequently Asked Questions"